01 · Customers

Customer AI

An AI assistant built around your business — answering customer questions, understanding enquiries and collecting the information your team actually needs.

This is a development package, configured around your data, workflows and tools — not an off-the-shelf product.

Discuss a project

Who it is for

Companies that receive repeating questions and enquiries through a website or another incoming channel, and want one assistant that both answers and qualifies.

Typical flow

  1. Visitor asks a question or describes a need
  2. AI answers using company knowledge
  3. Asks clarification when necessary
  4. Collects structured information
  5. Qualifies the enquiry
  6. Creates a lead or request
  7. Hands off to a person or the next system

Example implementations

Illustrative shapes — not case studies.

Agency

  1. What are you trying to build?
  2. Budget?
  3. Timeline?
  4. Existing product?
  5. → structured project brief

Real estate

  1. Location
  2. Budget
  3. Property type
  4. Timeline
  5. Requirements
  6. → qualified enquiry

Services

  1. Customer question
  2. Answer from company knowledge
  3. Collect missing details
  4. Route to the right person

Hospitality / local business

  1. Questions
  2. Availability or request
  3. Contact information
  4. → human follow-up

What we can build and connect

We can build and connect what your flow requires. Nothing here is a one-click marketplace.

  • Website AI chat and FAQ
  • Answers grounded in your materials (RAG / knowledge retrieval)
  • Multilingual conversations
  • Service and product explanations
  • Conversational lead intake and clarification questions
  • Structured lead summaries and qualification
  • Booking, CRM, email, Telegram/Slack or webhook handoff
  • Human handoff and branded UI

What is customized

  • Which questions the assistant should answer vs. collect
  • What a qualified enquiry looks like for your team
  • Where leads should land
  • Tone, language and brand of the interface

What this could look like

A visitor opens chat, asks whether you handle a specific type of work, gets an answer from your own pages and documents, then is asked only the missing details your team needs. The result is a structured brief — not a transcript dump.

How development runs

  1. 01
    Understand the workflow

    We start from the job to be done — the questions customers ask, the documents employees need, or the process that repeats.

  2. 02
    Reuse proven open-source components

    Client projects start from the same tools we maintain for ourselves: knowledge, agents, observability and admin.

  3. 03
    Build the missing UI and integrations

    We provide the foundation and build the business-specific layer around it — data, workflow and existing tools.

  4. 04
    Deploy and test in your environment

    Self-host or deploy with us. We are not locked to a single AI provider, and neither are you.

  5. 05
    Iterate from real usage

    The first version is meant to be used. We tighten prompts, retrieval and handoff from actual traffic — not from a slide deck.

Discuss this package

Tell us the workflow. We will say what can be built on the existing foundation and what has to be written for you.

Discuss a project

A rough description is enough.

HiAI

Custom development on infrastructure we maintain ourselves.